FAQ

Frequently Asked Questions

Does the warranty cover airline damage?

What about damage caused by federal security inspection (TSA/CATSA)?

What luggage should I buy?

What are the size and weight restrictions?

What size luggage should I get?

Two wheels or four wheels?

How strong is my luggage?

Why should I invest in a quality brand name luggage?

Softsided or Hardsided?

Made in... where?

Some Travelling Tips for First-time Flyers

Baggage Claim Information

 


Does the warranty cover airline damage?

The short answer is no. Airlines and transportation carriers are liable for baggage damage that may have occurred when it is in their care. However, it is the customer's responsibility to inspect and make the damage claim before leaving the airport or within 24-48 hours of arrival (depending on the airline).

Baggage policies can be found on your airline's official website. It is recommended to check your airline's baggage policy before checking in any luggage. You can also find out at the Baggage Services Counter located in the arrival hall of most international airports.

Click here for more information on warranty claims. Briggs & Riley's Simple as that® Lifetime Warranty is the only warranty that covers airline damage.

What about damage caused by federal security inspection (TSA/CATSA)?  Back to Top

Damage caused by necessary inspection done by official federal security and customs agents are not covered by the warranty. To avoid hassle remember to avoid over-packing, use TSA-approved locks, and follow guidelines regarding electronics, liquids and prohibited items. For more information, visit the Canadian Air Transport Security Authority website.

What luggage should I buy?  Back to top

Purchasing a luggage can seem like an investment so it is important to do your research before making your decision. When considering what type and size of luggage to purchase, ask yourself the following questions:

  • What are the size and weight restrictions for the airline(s) I will be flying with?

Be sure to check your airline for size and weight restrictions of carry-on and checked luggage. If you're travelling with different airlines, be sure to check them all as their restrictions may differ.

Many international airlines have a 23kg (50 lb) weight restriction and 158cm (62 in) linear size restriction for checked bags. Linear meaning the sum of the height, width and depth of the item. For carry-ons, it is generally a 10kg (22 lb) weight restriction and 55cm x 40cm x 23cm (21.5 in x 15.5 in x 9 in) size restriction. However, chartered flights, national flights and European airlines are generally known to have stricter size and weight restrictions. Trains, ships and buses may have their own restrictions as well.

  • How long of a trip am I packing for? What is the purpose of my travel? What do I intend to pack? Do I tend to overpack?

Some travellers can get by for many days with just a carry-on luggage while others require the capacity of the largest possible luggage available on the market. Where, when, why, and how you travelling can affect your choice of luggage. Things to keep in mind is how long you will be living from a luggage, the climate of your destination, what you intend to bring and if you tend to overpack. From these, the size of the luggage needed can differ by a lot. 

1-3 days or less. Generally a weekender bag, such as a duffel/tote or duffel/tote on wheels will do. For that extra space you just might need, bring a carry-on that is expandable. An expanded luggage can generally hold up to 15-25% more than when unexpanded, but an expanded carryon may exceed the cabin restrictions.

3-6 days. A 22-24 inch luggage is fine. Light packers may use an expandable carry-on and save the hassle of checking in a luggage or choose to check their expanded carry-on, while heavy packers can bring a medium sized luggage along with their carry-on. This is generally a convenient size for travelling by train or bus.

5-14 days. Generally a 23-25 inch luggage should be enough. Light packers can feel free to choose a style that may look more interesting although not hold as much. Heavy packers should definitely ensure your luggage includes the expandable zipper, as well as packing necessities in your carry-on luggage.

10-20 days. Feel free to pick a 25-28 inch luggage. Light packers can go down a notch while heavy packers can bring the largest you can get. Bring a carry-on as well for necessities and electronics.

3 weeks or more. Any luggage that can make full use of the maximum 62 linear inch restriction is recommended. These would generally be 29 to 31 inches tall. Bring a carry-on as well for small items and electronics. Light packers or those travelling to warmer destinations can bring a 26-28 inch. Heavy packers can consider paying extra to bring an additional checked bag, so long as the airline allows.

Be careful when packing a larger luggage as they tend to go overweight when fully packed. K.Jamson offers portable luggage scales that can save you the hassle of using the bathroom scale.

  • 2 Wheels or 4 Wheels?

If you plan on encountering a lot of stairs or walking long distances on uneven ground keep in mind the size and type of luggage as well as the wheels. Four-wheeled luggage, also known as "spinners", are conveniently easy to handle and mobile. Spinners allow heavy luggage to be moved effortlessly across indoor surfaces such as in an airport, hotel, covention center or resort. However, the wheels of a spinner luggage tend to be quite small and would have difficulty rolling on rough terrain such as cobblestone, gravel or uneven pavement.

Two-wheeled luggage will have a greater capacity than spinner luggage of the same size. This is because spinner wheels extend beyond the luggage itself and are counted in the overall measurement. The generally larger wheels of a two-wheeled luggage will also perform better when being pulled down stairs, although that can be dangerous and isn't recommended.

  • How concerned am I about the contents of my luggage being compressed? Will I be carrying anything fragile?

K.Jamson carries quality full-framed softsided luggage with heavy duty zippers that will shelter your valuables from the outside environment. The thickness and construction of the luggage frame will determine how well your luggage can keeps its shape. However, a more heavy duty luggage with thick side panels will tend to weigh more. Newer materials and designs allow for a strong-but-lightweight luggage, but at an increased price.

Choosing a hardsided luggage made of strong materials such as ABS, polycarbonate, polyproplyene and Curv® has always been a popular choice as well. Hardsided luggage are generally better at keeping their shape. 

Why should I invest in a quality brand name luggage?  Back to Top

If you travel internationally, are a frequent traveller, or plan to use the same luggage for many years, it is highly recommended to invest in a branded luggage with a manufacturer's warranty. Be suspicious of luggage that seem too-cheap-to-be-true as you may be unpleasantly surprised upon arriving at your destination. Ask a sales representative about the brand, the material, its construction and features. Feel free to seek reviews from multiple sources and ask friends and family what luggage they recommend.

K.Jamson offers a wide variety of the biggest luggage brands from around the world. If there's anything luggage that you are unsure of, just ask us and we'll do our best to answer your questions.

Softsided or Hardsided?  Back to Top

Many customers expect all luggage to be fabric and generally think of a hard luggage as the widely used trunks of yesteryear. They are then surprised to find that much of the luggage available on the market today are in fact hardcases! When it comes down to it, a hardsided luggage can do everything that a softsided can. But of course there are pros and cons.

Recent advances in material treatments and composites have created hardsided luggage that are slightly flexible so that they give way just enough to prevent cracking. Visit our glossary page to learn about all the materials that your luggage can come in.

Softsided luggage have outside pockets, while hardsided luggage cannot. Hardsided luggage are able to keep their shape better but is less forgiving for those that tend to overpack. For aesthetics, hardsided luggage can get scuffed and scratched while softsided luggage can stain and fray. Under extreme abuse hardsided luggage remain prone to being disfigured and cracking, while the fabric of softsided luggage may puncture and tear.

Made in... where?  Back to Top

A question our staff get asked often is "Where is this made?", generally with the purpose of finding out if the luggage is made in China or not. Most luggage you can find are either made, partly made, or assembled in China. In fact, China has become the world's leading producer of quality luggage as factories there have amassed decades of experience and the latest in equipment and technology. A few brands continue to make their top lines in Europe and the West, however, expect to pay a premium per piece you buy.

Where is it designed? Now this is the more interesting question. Leading luggage designers include Samsonite (USA) and Delsey (France/USA) along with Briggs & Riley (USA), Victorinox (Switzerland), Verage (Italy/Spain) and so forth. For a full list of the brands we carry and their history, visit our Brands Showcase page.

Some Travelling Tips for First-time Flyers - brought to you by Werwilson Back to Top

  • Prepare yourself with comfortable clothing, enough sleep, and regular meals
  • Arrive early for check-in and connections.
  • Consult your doctor before flying if you have any medical conditions or motion sickness.
  • Drink sufficient amounts of fluid to avoid dehydration.
  • Restrict caffeinated or alcoholic drinks to a moderate amount.
  • Avoid prolonged immobility. Exercise lower limbs hourly by standing on your toes or by doing ankle circles and knee lifts while seated.
  • Be aware of barometric stress in the ears, sinuses and abdomen, and take precautions ahead of time.
  • If a feeling of sickness occurs or an existing ailment becomes worse during the flight, please inform a flight attendant and ask for aid.

Baggage Claim Information

 

In the event of damage, look for the Baggage Services Counters located in the arrival hall of most international airports. Baggage damage caused by the airline, transportation carriers or inspection must be reported within a prescribed time limit, usually within 24 hours. Airlines are not liable for damages once the prescribed time limit has passed. To ensure maximum cooperation from the airline, it is important for the customer to inspect and make the claim at the terminal before leaving the airport.  Proof of damage and liability is highly recommended, thus ensure all tags remain on the baggage and take photographs if possible. See below for the baggage claim policies of certain airlines:

 

Air Canada Damaged Baggage

 

Air China Damaged Baggage

 

Air Transat Damaged Baggage

 

Alitalia Damaged Baggage

 

American Airlines Damaged Baggage

 

British Airways Damaged Baggage

 

Cathay Pacific Damaged Baggage

 

Delta Damaged Baggage

 

Lufthansa Damaged Baggage

 

Sunwing Damaged Baggage

 

United Airlines Damaged Baggage

 

US Airways Damaged Baggage

 

WestJet Damaged Baggage